Strategic Wins

Mission:

The South Carolina Department of Public Health needed rapid, large-scale support to manage COVID-19 response operations amid shifting public health priorities and technical constraints.

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Approach:

Veterans Resource Group LLC led the execution of the statewide COVID-19 program, implementing agile-based workflows, integrating custom software solutions, and aligning IT with mission-critical public health goals.

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Outcome:

Our team delivered operational continuity, improved data visibility, and enhanced system performance under pressure—positioning the agency to respond effectively to emerging health needs with real-time agility.

Mission:

A leading health insurer sought to improve operational efficiency across its Network Operations Center while maintaining strict SLA compliance and supporting over 10,000 end-users.

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Approach:

We streamlined remediation workflows, adopted innovative ticketing platforms, and introduced scalable templates and automation—enabling the team to manage 3,700+ service requests and over 1,700 changes seamlessly.

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Outcome:

Reduced work hours by 15%, improved system uptime to 99.9%+, and decreased incident resolution time by 50%, without sacrificing quality or compliance.

Mission:

A mid-sized tech-enabled business faced stagnant growth due to inconsistent operations, outdated infrastructure, and lack of standardized processes.

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Approach:

Veterans Resource Group LLC overhauled its operational systems—introducing new management processes, optimizing communication strategies, and aligning IT tools with business goals.

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Outcome:

The business realized a 25% increase in annual revenue and regained market agility through improved performance tracking, scalable infrastructure, and a comprehensive operations handbook.